If I'm on a restrictive network, what domains need to be allowed or whitelisted?
Depending upon the level of network security deployed at your organization, your IT or networking team may need to whitelist the required URLs for MedWand exams to function as intended. Below is a list of all domains used within a MedWand exam. All MedWand and Liveswitch domains are listed with a wildcard (*) for the subdomain, which will grant access for all pages or services hosted on Medwand.com and Liveswitch.io (our webRTC partner).
Sandbox Environment (.CLOUD)
*.medwand.cloud
*.liveswitch.io
Ports: 80 & 443
Production Environment (.COM)
*.medwand.com
*.liveswitch.io
Ports: 80 & 443
Miscellaneous (optional)
medwandservicestatus-1706817161347.site24x7statusiq.com
The site listed above hosts our service status monitor
Related Articles
General FAQs
Has MedWand received clearance for clinical use by the FDA or other equivalent organization? Yes, MedWand has received US FDA 510(k) clearance and is commercially available. Who would be a typical user of MedWand and the VirtualCare software? Any ...
VirtualCare Kiosk Software Manual
CLICK HERE TO VIEW THE USER MANUAL
Device Compatibility List
MedWand VirtualCare Client Compatibility List System Requirements An Internet connection WiFi (a/g/n/ac) or wireless (3G or 4G/LTE) (Preferred) Bluetooth wireless headphones and microphone Supported operating systems Android 13.0x or later ...
Instructions for Using Bluetooth Peripheral
General Guidance Do not pair your device via the tablet’s system Bluetooth settings. All Bluetooth pairing is handled inside the MedWand exam application. Bluetooth only works with compatible peripherals. Refer to our support site or contact your ...