No Known Issues

There are currently no known issues with the MedWand Software or Hardware.

• Related Articles

• [Resolved] Samsung A9+ Tablet Remote Conference Audio Bug

  HotFix Deployed 3/11/2026 - an update has been deployed into production to automatically disable Noise Suppression on the A9+ tablet. Patients should no longer need to disable Noise Suppression manually to work around this issue introduced by the ...

• Remote Exam Tutorial (Patient Side)

  Transcription The patient's side of a remote exam begins by using a browser to navigate to the exam code entry page. Typically located at mwkiosk.medwand.com unless instructed otherwise. Here, you will enter your six digit exam access code that ...

• MedWand Developer Services

  MedWand develops and provides various products and cloud-based services which facilitate and support Telemedicine conferencing via its VirtualCare Platform technology and MedWand Device Developer Suite. MedWand also provides professional services ...

• Release Notes

  Scheduled Release: 5/21/2026 Android Client (International) : v2.1.5.156 Android Client (US/CA) : v2.1.3.343 Added Notification For Remote Exam. After joining remote exam we show a notification "MedWand Remote Exam in Progress" so patient will be ...

• MedWand KIOSK - Creating and Joining an Onsite Exam

  Creating and Joining an Onsite Exam Creating an Appointment 1. Navigate to https://portal.medwand.com in your Chrome web browser and log in with your provided username and password Note: We strongly encourage the use of Chrome as it's the most stable ...