No Known Issues

No Known Issues

Info
There are currently no known issues with the MedWand Software or Hardware.
    • Related Articles

    • Device Compatibility List

      MedWand VirtualCare Client Compatibility List System Requirements An Internet connection WiFi (a/g/n/ac) or wireless (3G or 4G/LTE) (Preferred) Bluetooth wireless headphones and microphone Supported operating systems Android 14.0x or later Interested ...
    • [Resolved] Samsung A9+ Tablet Remote Conference Audio Bug

      HotFix Deployed 3/11/2026 - an update has been deployed into production to automatically disable Noise Suppression on the A9+ tablet. Patients should no longer need to disable Noise Suppression manually to work around this issue introduced by the ...
    • Remote Exam Tutorial (Patient Side)

      Transcription The patient's side of a remote exam begins by using a browser to navigate to the exam code entry page. Typically located at mwkiosk.medwand.com unless instructed otherwise. Here, you will enter your six digit exam access code that ...
    • MedWand Developer Services

      MedWand develops and provides various products and cloud-based services which facilitate and support Telemedicine conferencing via its VirtualCare Platform technology and MedWand Device Developer Suite. MedWand also provides professional services ...
    • Release Notes

      Previously Released: 7/1/2026 Android Client (International) : v2.1.5.159 Android Client (US/CA) : v2.1.3.346 Base-64 payload decryption Bug - Resolved an issue where, in offline mode exams, base-64 audio and image data was not being decrypted and ...