Navigate to https://portal.medwand.com and login using your provided credentials.

Upon logging into your KIOSK Portal, you will be presented with the home page. This page has two quick-access buttons for commonly used functions.

• Create New Exam Appointment - Navigates immediately to the exam creation wizard without needing to first open the Appointments page.
• Provide Remote Exam Assistance - Navigates to the Remote Exam Assistance entry page. This functionality is exclusive to the OnSite exam type and is used by a remotely connecting clinician to convert your OnSite exam to a full audio/video telemedicine visit. (The clinician will need to be provided a six-digit code to join the exam. This code is generated when the patient or OnSite staff taps the invite button in the MedWand app).
  
  

The System Settings page contains several tools that can be used to enable or disable specialized functionality for your KIOSK account. Be sure to hit SAVE in the bottom right corner after making any changes to this page.

• Enable Waiting Room - This toggle switch allows you to enable or disable the Waiting Room functionality for your account. The waiting room will be covered in more detail later in this guide.
• Max Patient Wait Time (minutes) - This field allows you to customize how long a patient must be waiting alone in an exam room before their waiting room status changes from the standard yellow alert to red alert.
• Client Entry Code - Allows you to set the Client Entry Code. This field only applies to customers who have had a custom MedWand KIOSK implementation developed that replaces the unique six digit exam join code with a static passcode format.
• Enable Notifications - This toggle switch allows you to enable or disable audio alerts to notify you when a patient has joined a remote exam and is waiting for a clinician to join. (Audio notifications will only play if you're on the waiting room page)
• Red Alert Sound - This dropdown is used to set a notification sound for the "Red" alert status.
• Yellow Alert Sound - This dropdown is used to set a notification sound for the "Yellow" alert status.

The System Users page allows Managers to create and manage logins for staff members and clinicians using the KIOSK Portal.

Select Create User in the top right to open the new user wizard.

Note: The username can be either an email or an alphanumeric name.

The Filters tab can be utilized to search for a specific user by email or username. You may also toggle on "Show Inactive" to display any users that have been deactivated. This is useful if you ever need to re-enable a user who has been previously disabled.

Each user entry contains 7 columns of information and a tasks menu. Below is a description of the information contained in each.

Role - Lists users currently assigned role.

Status - Lists whether the user is active or inactive.

Time Until Unlock - Lists the time remaining until the user's login will be unlocked. If a user enters invalid login information 5 times on the Portal login page, they will be locked out for 5 minutes. This lockout can be lifted prematurely by selecting "Forgot Your Password?" on the login screen and successfully resetting your password. A manager user can also set a new password for the user by selecting the yellow set password icon under the Tasks column.

 Edit - Allows a manager to edit a user's Role, Name, Email, or Username.

 Set password - Allows a manager to change a user's password.

 Deactivate User - Allows a manager to completely deactivate a user. Deactivated users are not able to login to the portal and are kept in a read-only status for reporting purposes.

 Activate User - This option is only visible on deactivated users and allows the manager to reactivate their login. You can see a list of inactive users by toggling the "Show Inactive" switch in the         filters box.

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Appointments

This page is visible to ALL user roles.

Select Appointments in the top navigation bar.

Select Create Appointment in the top right to open the appointment creation wizard.

Fill out or select an option for all 4 fields

Appointment Type - Select the type of appointment you would like to create. (If needed, click the help symbol (?) for a description of each appointment type or CLICK HERE)

Clinician - Select the clinician for this appointment. This field is only for organizational purposes. Anyone with access to the appointments page can join this appointment as the clinician.

Patient Identification (optional) - Enter the desired patient identifier for this appointment.  This field is optional; we strongly recommend entering one so that the appointment can be easily identified. MedWand is SOC 2 and HIPAA compliant, so full names can be entered if desired. 

Time and Date -  The time and date for the appointment is set to the current time and date at appointment creation. This field is for organizational purposes if your office schedules many appointments and would like an ordered list. 

Select Save and Close in the lower right corner when done.

Upon creating the appointment, you will be presented with a splash screen containing the six-digit code that must be provided to the patient or staff member launching the exam on the tablet. This page can be closed as the code can be referenced at any time from your appointments list.  You can also print the page or copy the code to your clipboard if you're ready to paste it in an email, chart note, text message, etc., to the patient or staff member with the tablet.

Upon closing the exam code window, you'll be presented with your Appointments page. Just above your appointments list, you'll find a Filters box that can be used to sort your appointments list by Exam Type, Scheduled Clinician, or Patient Identifier.  The Only Mine toggle can be used to only display appointments scheduled with the currently logged-in user. 

Below the filters box you'll find your list of scheduled appointments. Each appointment will display 6 columns of information.

Code - This is the six-digit exam code used by the patient or staff member on the tablet to launch the MedWand exam. 

Type - Exam type scheduled.

Patient - Patient Identifier entered at exam creation (if any).

 - Used to join a Remote Exam as the clinician. This button will launch the web-based exam room in a new tab.

 - Opens the Appointment Join URLs window. These URLs are only relevant to Remote Exams and allow the clinician or guest to be sent a direct URL to join the exam.

   Note: Guests can only join an exam via the provided URL. Clinicians can join either by URL link or through the Join button in the portal. 

 -Opens the Exam Code splash page. This page can be used to print or copy the exam code.

 - Open the exam editor. From here you can make any desired changed to the scheduled Appointment Type, Clinician, Patient Identifier, or Date and Time.

 - Allows you to delete the scheduled appointment entirely. This process cannot be reversed and causes the join code to be invalidated as well.

Exam Results

This page is visible to users with the Manager or Clinician role.

Note: The MedWand Kiosk only stores exam results for up to 30 days after exam completion. If results need to be stored for a longer period of time, please use the download options referenced later in this article to save them to your computer or server.

Click Exam Results in the top navigation bar. This will present you with an ordered list of completed exams.